Terms of Sale:
All sales are considered final. This includes any initial payments made for an item listed as "pre-order". When a pre-order is nearing its ship date you will receive an invoice requesting the remainder of the balance. If this payment is not received within 14 days your order will be forfeited.
We do not offer any refunds unless all of the following are true. 1) The part is proven to be defective. 2) You have notified us within 7 days of delivery of the problem. 3) A suitable replacement part is unavailable.
Our delivery department makes the utmost effort to insure that all orders are packed securely and our quality control team confirms that the outgoing items match up with their respective invoices. Still, to ere is human and we realize that mistakes do indeed occasionally happen.
When your kit arrives, please check that it includes:
Head
Right Arm
Left Arm
Right Leg
Left Leg
Certificate of Authencity
* Body included in specified kits
If you do notice a discrepancy, please notify us as soon as possible so that we can rectify the problem. This must be done within 7 days of receipt. Parts that have been altered in any way will not be accepted for replacement.
No one is perfect, and this includes doll-kit's. All kits have minor defects within the vinyl; this is completely natural and due to the nature of the mold and the original sculpture used to create it. As such, these differences are considered naturally intrinsic to the nature of the reborn kit and will not ultimately be recognized as defective by us.
